promised 30 day delivery time turnen into 83 days with Lots of stress caused of many Informations about delivery time which Was lie. tracking does not work supplier Haß given wrong delivery Adress in China for alibaba System that IT Marken as delivered after one week. i send supplier pictures of Plug but machine came without plug so i habe to find an electrician to change the plus which will coast me separate money. this supplier is not faithfull i do not recommend to buy from them expensive machines. you can easily buy from European supplier for same price. this Tool me lot of stress writing and waiting for supplier.if you need buy from them my Tipp is: " make clean contract about All your points because Notting what they Promis about delivery and tracking is not correct."
공급업체의 응답:
The 83 day delivery time mentioned by the customer is the production time plus transportation time, which is within the normal time range. If there is inventory, it is not necessary for such a long time. I have been helping the customer track the goods and provide the correct website and tracking number. I don't know why he couldn't check it, but it took about a week longer than expected. As a result, the freight forwarder compensated us $36. We wanted to compensate the customer, but he refused. He said he would leave us a negative review unless he compensated us $150. Regarding the issue of the plug, I emphasized to the customer before placing an order that they need to install it themselves. We usually use power cords for machines of this size, and the customer has been buying it for many years without any problems. If there are special requirements, they need to modify it themselves. Thank you for Alibaba's understanding and support!
27 Feb 2024